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Telesales & Customer Service

Hythe Permanent £25,200 - £28,000 per year View Job Description
Our client is seeking a motivated and dynamic Telesales & Customer Service to join their team. This role combines, customer service and sales support responsibilities, with a strong focus on managing customer enquiries, promoting our products and services, generating leads through effective communication and providing timely support to the sales team.
  • Experience cold calling or lead generation
  • Previous customer service / administrative experience

About Our Client

This is an established organisation within the retail industry, offering a professional and supportive work environment. The company operates as a small-sized business, ensuring a close-knit team atmosphere and opportunities for individual contributions to make an impact.

Job Description

The key responsibilities:

  • Act as the first point of contact for customer queries via phone and email.
  • Provide timely and professional support to resolve customer issues or escalate where necessary.
  • Take ownership of after-sales care, including contacting customers regarding deliveries and updates.
  • Ensure a positive customer experience by maintaining strong relationships and delivery excellent service.
  • Assign incoming leads to the appropriate Regional Sales Managers (RSMs).
  • Generate new leads through market research and effective communication.
  • Assist with preparing, issuing and following up on customer quotes and proposals.
  • Track outstanding quotes and proactively follow up with customers to support conversion.
  • Identify upselling and cross-selling opportunities during customer interactions.
  • Where applicable, take ownership of leads from initial contact through to order completion.
  • Maintain accurate records in the CRM system, ensuring visibility of leads, quotes and customer activity.

The Successful Applicant

A successful Telesales & Customer Service professional should have:

  • Proven experience in customer service, sales support or administrative role.
  • Strong communication skills, both verbal and written, with a professional and customer-focused approach.
  • Strong organisational skills and time management skills; with the ability to prioritise tasks in a busy environment.
  • High attention to detail and accuracy when handling customer information, purchase orders and quotations.
  • Problem-Solving - proactive in identifying issues and finding practical solutions.
  • Experience with CRM software.
  • Ability to work collaboratively with colleagues across departments as well as independently.

What's on Offer

  • Competitive salary ranging from £25,200 to £28,000 per annum.
  • Permanent full-time opportunity in Hythe.
  • OTE £4k
  • Opportunities to grow professionally.
  • Additional benefits to be discussed.



Contact
Amy Fenlon
Quote job ref
JN-022026-6948662
Phone number
+44 1622 604 513

Job summary

Job function
Sales
Subsector
FMCG & Consumer
Sector
Business Services
Location
Hythe
Contract type
Permanent
Consultant name
Amy Fenlon
Consultant phone
+44 1622 604 513
Job reference
JN-022026-6948662