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Temporary Supporter Experience Coordinator

Hampton Temporary £13 - £14 per hour View Job Description
We are seeking a Temporary Supporter Experience Coordinator to join our team in Hampton. This role involves delivering excellent supporter care and ensuring administrative processes are carried out efficiently within the public sector.
  • Immediate start
  • Working in a rewarding environemnt

About Our Client

This organisation operates within the NFP sector, providing essential services and support. As a small-sized team, they are committed to maintaining high standards of excellence in their work and serving the community effectively.

Job Description

  • Supporting the Supporter Experience Manager and Head of Supporter Engagement in delivering the team's strategic objectives and implementing key projects and initiatives.
  • Providing effective administrative and operational support across supporter experience activities.
  • Delivering excellent customer service by managing supporter enquiries via email, phone, and post in a professional and compassionate manner.
  • Processing and coding fundraising post on RE NXT and liaising with fundraising teams to resolve queries.
  • Responding to supporter complaints where appropriate and escalating when necessary.
  • Supporting the development of supporter communications and ensuring messaging aligns with supporter journeys and communications guidelines.
  • Producing personalised thank-you communications to support long-term donor engagement and meet team KPIs.
  • Maintaining accurate supporter records on RE NXT, including updating communication preferences in line with GDPR and fundraising regulations.
  • Supporting gift aid administration and accurately recording data to maximise income opportunities.
  • Carrying out general database maintenance including updating records and data capture.
  • Ensuring accurate and efficient data handling within the CRM with strong attention to detail.
  • Providing ad hoc administrative support to the Director of Fundraising when required.
  • Supporting fundraising events and contributing to wider fundraising initiatives.
  • Working with the team to enhance supporter experience and engagement.
  • Assisting with opportunities arising from the organisation's open day programme.

The Successful Applicant

A successful Temporary Supporter Experience Coordinator should have:

  • Experience in an administrative or customer service role, ideally within the public sector.
  • Strong organisational skills and attention to detail.
  • Proficiency in using databases and Microsoft Office applications.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and ability to work independently.
  • Understanding of data protection and confidentiality requirements.

What's on Offer

  • Hourly pay between £13.00 and £16.00, depending on experience.
  • Opportunity to contribute to meaningful work in the public sector.
  • Temporary position offering valuable experience in Middlesex.
  • Supportive team environment with a focus on professional growth.



If you're ready to make a difference as a Temporary Supporter Experience Coordinator, we encourage you to apply today!

Contact
Charles Wilkinson
Quote job ref
JN-032026-6970268
Phone number
+44 193 226 4085

Job summary

Job function
Business Support
Subsector
Administrator
Sector
Business Services
Location
Hampton
Contract type
Temporary
Consultant name
Charles Wilkinson
Consultant phone
+44 193 226 4085
Job reference
JN-032026-6970268