Key learnings from the logistics sector in 2018

The logistics industry has seen tremendous growth over the course of 2018. With the traditional shopping experience evolving, the increased demands on the sector have meant that the need for talented professionals has increased. We’ve pulled together some of the most significant changes in the logistics sector from 2018.

The logistics industry’s response to challenging consumer demands

The retail sector has seen a decrease in the traditional bricks and mortar high-street stores in recent years, with some of the biggest brands having to close stores across the UK. This is partly due to the rise in popularity of online shopping. Logistics can benefit from this growth in a number of ways, and has a big part to play in the shift in consumer spending where it can serve both high street and online equally if it remains proactive.
  • Personalise the customer experience
Ensuring that your logistics function is set up properly in terms of deliverables, Click & Collect pick-up points, and delivery addresses can help to improve the overall customer experience. Allowing your consumers to personalise their delivery options will improve their overall journey and encourage them to shop with you again.
 
  • Utilise technology
Logistics teams need to meet the demand for flexibility, speed, and lower costs. Cloud computing makes it possible to get the most out of warehouse management systems. The data gathered improves transportation performance and customer delivery service.
 
  • Create partnerships
Partnerships will help logistics practitioners to excel, by using innovation and market expansion opportunities.

Perfecting the peak period

The peak period is the most pivotal time of year for many businesses, and the logistics sector plays a crucial role in servicing the UK market. Preparation in the lead up to the peak period is fundamental to success for all businesses in every sector, logistics teams in particular. Planning is key to ensuring that your team is able to meet the increased volume, heightened demands, and expectations of your customers.  
It is important to have skilled professionals during the peak period who can assist you with preparing for this time of year. Once the peak period for 2018 has finished, many logistics teams will begin planning for the 2019 peak very early on. The key is to understand the expectations of the peak period. Ensure that you have professionals with skills in e-commerce operations, multi-drop, and automation experience in your team.

Robotics and automation in logistics

Logistics has seen a number of changes as a result of the introduction of robotics and automation. Currently, 80% of warehouses are manually operated without automation support although many businesses are looking to turn to robotics for efficiency, accuracy, and long-term cost savings.
One of the big players utilising automation to increase productivity is Ocado, with automated packing systems saving copious amounts of order picking time. Many businesses are investing in a number of new technologies including; robot side pick stations, automated vans and a robot suction cup that can then pick any SKU. Looking forward, there will be a real need to evolve with robotics in a way that best fits that organisation to keep up with the growing demands. The combination of human workers with robots is set to be more common in the future than it ever has been. 
If you are looking to discover more about the logistics sector, or you are looking to hire new talent for your organisation, please get in touch with one of our specialist recruitment consultants today. Alternatively, why not browse our discipline content, which has been built up with key insights from our consultants.