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What does the landscape look like for Business Support recruitment in 2027?Business Support roles are evolving. As AI improves efficiency across administrative tasks, professionals will have more time to focus on strategic work, project delivery and stakeholder management. This is likely to raise the profile of Senior EAs, as they take on greater responsibility across the business, including investor and senior stakeholder relationships, while supporting the delivery of multiple projects.We expect demand to grow for technical hires, particularly interims who support projects and transformation initiatives. Strong systems knowledge, AI skills and stakeholder management experience will be increasingly important. This is likely to be reflected in roles such as Project Coordinators and Operational Coordinators, who help shape and implement new processes.We expect demand for traditional data entry-focused administrator roles to decline as AI becomes more widely adopted.Hybrid working remains an important factor for candidates when considering new opportunities.What's one thing companies could do better when recruiting for Business Support roles?Salaries have risen significantly over the past few years as the cost of living has increased, and many businesses are surprised by current market expectations for these roles. Regular salary reviews can help ensure pay remains competitive and improve the chances of securing the right hire first time.Access our complete Salary Guides by clicking the button below for the latest salary benchmarks, hiring trends, and insights to support your hiring plans.
of business support professionals are satisfied with their current role.
of business support companies found matching candidates' salary expectations challenging when recruiting new talent.
of business support professionals use AI tools daily in their role.
Talent Trends 2026: Hiring Through the Hype
Cut through the noise with data-backed insights on AI, skills, and the changing expectations shaping hiring today.
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