About us

UEA is a world leading research institution which is based on a campus that provides top quality academic, social and cultural facilities to over 17,000 students. UEA is one of six organisations that together forms the Norwich Research Park (NRP) Partnership; home to nearly 3,000 scientists working in several world ranked institutions and a world leading centre for environment, health and plant science research.

Now isn’t the time to stand still. New technologies, new competitors, new challenges and new expectations are changing our world forever. We need to act bold, be innovative and transform the way we think to create the university of the future.

Passionate about achieving student, research, staff, and global success, we’re investing in the future to build on our strong foundations. We’ll grow our campus and provide the best facilities and most technologically advanced learning. We’ll deliver unrivalled support and a high quality learning experience to provide everyone with the skills they need for the future. We’ll further develop our partnerships and networks regionally and globally. We’ll support enterprise and start-ups. We’ll also tackle the world’s big challenges and pursue groundbreaking research with global significance.

We’ve set out a roadmap for how we’ll succeed in the future and produced the first of three five-year plans. We’re going to think bold, do things differently and lead the way by building on our greatest strength – our talented staff. 

Values

UEA values

Shaped by staff, our UEA values of collaboration, empowerment, respect and ambition represent a core set of standards for how we behave as an employer, drive excellence in teaching, learning and research and collaborate as an anchor institution in our local community. From tackling global challenges, striving for student and staff success, and creating a vibrant inclusive environment, our values are what unite us. The ITCS team embed these in our ways of working as we grow a strong team that plays to its strengths but also plays for each other.

Career Development

We have a great history of growing our talent internally and love to recruit people who have a passion to grow and learn to develop their career. We offer flexibility both in working location and working patterns and would encourage anyone to discuss their specific requirements with us.

uae staff

Flexible Working

UEA recognises the benefits of flexible working and are looking to offer more flexibility to staff through hybrid and remote working models. Where roles can be carried out remotely and align with individual and University needs, it is the expectation that this working arrangement will continue longer term. Further details and individual preferences will be discussed at interview.

Staff benefits

Whilst working at UEA staff receive competitive rates of pay, access to a contributory pension scheme, generous holiday entitlement of up to 30 days in addition to bank holidays and 6 customary days and opportunities for development. Staff also have access to an Employee Assistance Programme, care leave policies to help balance work and caregiving commitments and an onsite Ofsted registered nursery, medical centre, multi faith centre, chemist, supermarket, post office, library, cafés and bars.

uae staff

Our Digital Transformation Programme

UEA has long been a University that prides itself on being "The Home of the Wonderful".

To continue supporting this vision, we are now embarking on an ambitious programme of Digital Transformation that will require a comprehensive technology road-map to fulfil the University's objectives, and it is for this reason that we are now seeking to recruit a number of new roles within the University's IT & Computing Service (ITCS). ITCS is accountable for the delivery of a wide range of technology services, from delivering and maintaining the software platforms that support our core business functions, to the weird and wonderful requests that come with world-leading and diverse research projects.

UEA study area

Our Digital Transformation programme is aimed at developing a bold, future-facing approach to hybrid Teaching and Learning that combines face-to-face and remote learning, as well as re-designing our campus as a place that can support both remote and campus-based working; we are refreshing our technology estate with new, modern, cloud-based platforms and seeking ways to innovate and harness the power of greater data and analytics to improve our service and our effectiveness.

Meet the team

Steve Kirk
Assistant Director of Infrastructure Operations

Steve Kirk has had nearly 30 years of experience within the IT industry.  Steve’s experience covers both the public and private sectors, ranging from banking to healthcare.

Starting his career working on a Service Desk, then progressing through the technical teams until making the switch to management, Steve poses a well-rounded view of the digital challenges and opportunities faced by organisations.

Throughout this experience Steve came to realise that, people are one of the most important parts of any digital service, and is passionate about creating opportunities for people to thrive, grow and pursue their career goals.

Joining the UEA IT Leadership Team in March 2021, Steve is responsible for UEA’s infrastructure, data centres and Cyber Security capabilities, alongside his strategic leadership responsibilities as a member of the leadership team.

When asked about the Digital Transformation Programme, Steve stated “This is a hugely exciting time to join our team, the opportunities are endless.  UEA offers a great work life balance, and we have a keen focus on developing a culture within which everyone can thrive.  If you’re looking for a change and want to work for a great organisation, then please, get in contact and let’s have a conversation.”

Meet the team

Kim Gellion
Head of PMO

Kim Gellion joined UEA in March 2020 as Head of PMO to lead the Project Management Office. With over 20 years’ experience managing projects and programmes of all sizes and at different levels of complexity in the finance sector, Kim has brought a wealth of experience into ITCS which has allowed the service to enhance governance and structure in IT project delivery. Kim enjoys working with individuals and her team of project managers, business analysts and PMO analysts to make change happen, to enable the service to continually improve and succeed.

Meet the team

Matt North
Head of AV Solutions

As the University’s subject matter expert on audio-visual technologies, Matt leads the audio visual support team and works closely with end-users to design and implement AV solutions that align with the University’s goals and objectives. Matt brings over 9 years’ experience of working with audio visual technologies and strives to create high-quality teaching, learning and collaboration experiences for both staff and students.

Meet the team

Victoria Pemberton-Dobson
QA Lead

Victoria joined UEA in October 2021 as QA Lead. Victoria has over 15 years’ experience in testing and managing testing processes and procedures, covering both financial and commercial sectors. Victoria brings with her a wide-ranging knowledge of testing and of how testing can be bought into ITCS to strengthen the work already being completed. Victoria loves to make a difference and enjoys working with people who have the same mindset and strive to give the best they can to their job and to UEA.

Meet the team

Jon Woodley
Head of Systems

Jon Woodley became Head of Systems in May 2011 having initially joined UEA in August 1998 as Computing Assistant in the School of Development Studies. With nearly 25 years’ experience working in numerous IT roles at various levels, Jon provides a wealth of experience from those roles leading a team to deliver IT systems and desktop solutions aligned to business strategy and plans. Jon strives to give his team opportunities to thrive, with their development and progression being extremely important to him, working hard to make sure they have the opportunities and recognition they deserve.

Meet the team

Mark Jones
Assistant Director IT Service

Since joining UEA in 2007, Mark has worked within IT Operations, Project Management, and IT Service. Mark is committed to creating richer experiences for our customers and enjoys working with stakeholders, individuals and teams to achieve this.

Meet the team

Aidan Williamson
Acting Head of Networking

Aidan joined the UEA in 2019 as a technical specialist and has been leading the network team since June 2021. Through his career he’s worked from first to third line support in various roles in the education sector which have provided him with a focused goal of providing both an excellent and resilient service, as well as the thirst to keep up with the rapid evolution of technology. Aidan really enjoys the variety in the team’s work – there’s always something new to learn together and a lot of fun to be had finding creative solutions to meet complex requirements.

Meet the team

Joe Marshall
Senior Project Manager Digital Transformation

Joe joined UEA in October 2017 to project manage the Website and Portal Replacement project. He has since worked on Covid Testing and now focuses on the Digital Transformation and Campus Development Programmes. Joe’s focus is technical delivery and bridging the gap between the business and the technical teams. Working for major IT Services companies for over 20 years, Joe brings a wide range of experiences to solving problems and enabling teams to achieve project outcomes.

Meet the team

Ellen Paterson
Head of Information Compliance and Data Protection Officer

Ellen has been the Head of Information Compliance and the University’s Data Protection Officer since 2018, and has worked in the Higher Education sector since 2003. Passionate about information rights and improving data protection practice across the University, she leads a small, motivated team of information compliance professionals.

Meet the team

Thompson Zulu
Head of Integrated IT Operations

Thompson Zulu joined the university 11 years ago and works for the Integrated Operations Team responsible for delivering and supporting over 30 corporate applications used by many different stakeholders in the university and managing the Data Centres. Thompson values and encourages personal and professional growth for all of his team members and, as a result, leads a team that is empowered to work independently, managing their workloads and making improvements where appropriate.

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