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2nd line IT Support

Harrogate Permanent £36,000 - £40,000 per year View Job Description
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.
  • Hybrid role 2 Days onsite in Harrogate, Performance Based Bonus
  • Working for a leading Fintech business

About Our Client

This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.

Job Description

  • Manage and maintain IT systems to ensure optimal performance and reliability.
  • Monitor system activities and troubleshoot any technical issues that arise.
  • Collaborate with the Technology department to implement system upgrades and improvements.
  • Support users with technical queries and provide solutions in a timely manner.
  • Ensure data integrity and maintain system security protocols.
  • Document system processes and create user guides where required.
  • Coordinate with external vendors for system-related support and services.
  • Stay updated on emerging technologies and recommend upgrades to existing systems.

The Successful Applicant

  • Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
  • Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.
  • Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.
  • Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.
  • Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.
  • Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.
  • Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.
  • Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.



What's on Offer

  • A salary ranging from £36000 to £40000, dependent on the level of experience.
  • A permanent position within the Technology & Telecoms industry.
  • Hybrid working 2 days onsite in Harrogate
  • Additional benefits to be discussed during the recruitment process.



If you're interested in this role, apply now.

Contact
Sarah Galeski
Quote job ref
JN-072026-7067104
Phone number
+441618290492

Job summary

Job function
Technology
Subsector
Infrastructure
Sector
Technology & Telecoms
Where
Harrogate
Contract type
Permanent
Consultant name
Sarah Galeski
Consultant phone
+441618290492
Job reference
JN-072026-7067104