Account Manager - cloud services - Travel & Hospitality

As the Strategic Account Manager, you will have the following responsibilties:

• Create, manage, and lead a portfolio of client engagements focused on achieving significant business outcomes through new or re‑engineered IT systems, products, and services.
• Develop and own the strategic account development plan.
• Serve as the primary point of contact and escalation for client relationships and overall customer experience.
• Track engagement and project performance against account metrics.
• Translate client business goals and industry trends into new business opportunities.
• Manage contract completion, compliance, and take responsibility for revenues, margins, billing, and profitability.
• Advocate for the best team composition and conditions to ensure successful project delivery.
• Collaborate closely with the global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting.
• Facilitate knowledge sharing to educate the internal team on client business specifics, industry context, environment, and change management.
• Understand key risks and support their mitigation through tactical plans and proactive actions.
• Manage third parties involved in client engagements.
• Provide monthly reports on account performance metrics, key issues, opportunities, changes, and objectives according to departmental standards.