Advisor Services Manager - Client Services

Advisor Services Manager - Client Services London | Hybrid Working | Financial Services / FinTech

A fast-growing and innovative financial services business is seeking an experienced Adviser Services Manager to lead and develop a high-performing client servicing team.

• This is an excellent opportunity for an established team leader who enjoys combining people management, operational oversight and continuous improvement in a customer-focused environment. Joining during an exciting growth phase, you'll have the opportunity to influence how the function evolves while helping to shape a scalable service model for the future.

The RoleReporting into senior management, you will take ownership of the day-to-day operation of the Adviser Services function, ensuring high standards of service, quality and operational performance.

Key responsibilities will include:

• Leading, coaching and developing a client service team.
• Managing service levels, workflows, resource planning and operational priorities.
• Driving quality assurance, process improvement and risk management initiatives.
• Monitoring performance metrics and implementing improvements where required.
• Managing escalations, complaints and higher-risk cases.
• Building strong relationships with stakeholders across the wider business.
• Supporting recruitment, onboarding and succession planning as the team grows.
• Helping to develop a scalable and efficient operating model that can support future business growth.