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Application Support Analyst

City of London Temporary £300 - £350 per day View Job Description
Join a specialist 2nd line support team responsible for maintaining and supporting business-critical applications. You'll investigate incidents, respond to alerts, and work closely with internal teams and suppliers to ensure system stability, minimise disruption, and deliver high-quality technical support within SLA.
  • Daily rate of £300-350 a day inside IR35
  • Key role driving business-critical platform stability and improvements

About Our Client

The company is a well-established organisation within the financial services sector.

Job Description

  • Resolve application incidents and service requests within SLA
  • Develop deep understanding of applications, databases, and platforms
  • Escalate complex issues to 3rd line teams and external suppliers
  • Lead and coordinate incident management activities
  • Monitor system alerts and proactively mitigate service impacts
  • Support production deployments, validation, and post-release activities
  • Create and maintain runbooks and support documentation
  • Drive continuous service improvement and process optimisation
  • Escalate risks, SLA breaches, and high-impact issues
  • Identify and address security vulnerabilities
  • Follow ITIL-aligned processes for incident, change, and risk management



The Successful Applicant

A successful Application Support Analyst should have:

  • Knowledge of compliance and regulatory requirements within the financial services industry.Proven experience in application support, ideally in regulated environments
  • Experience supporting bespoke or custom-built applications
  • Strong SQL and relational database knowledge
  • Proficiency with PowerShell, SFTP, and WinSCP
  • Familiarity with monitoring tools such as Datadog or similar
  • Understanding of security protocols including Entra ID
  • Experience with version control tools such as G.i.t
  • Strong communication skills across technical and non-technical audiences
  • Ability to translate complex issues into clear business language
  • Broad technical knowledge across application ecosystems

What's on Offer

  • Competitive daily rate of £300 to £350, paid a day inside IR35.
  • An opportunity to work in a respected financial services organisation in London.
  • Engagement in a challenging and rewarding temporary role.
  • Exposure to cutting-edge technologies within the industry.



If you are an experienced Application Support Analyst with a passion for technology and a background in financial services, we encourage you to apply today!

Contact
Cameron Hadfield
Quote job ref
JN-062026-7040719
Phone number
+442072692110

Job summary

Job function
Technology
Subsector
Applications Support
Sector
Financial Services
Location
City of London
Contract type
Temporary
Consultant name
Cameron Hadfield
Consultant phone
+442072692110
Job reference
JN-062026-7040719