Save Job Back to Search Job Description Summary Similar JobsClaims Handler - InsuranceLegal SectorAbout Our ClientOur clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per weekJob DescriptionManage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.Accurately record claim information and maintain up-to-date case notes within claims management systems..Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures.Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.Meet individual productivity, quality, and customer service targets.Handle customer complaints and complex claim queries, seeking resolution in a timely manner.Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.The Successful ApplicantPrior experience managing insurance claimsExperience of working within delegated authority arrangements or insurer panel environmentsKnowledge of commercial insurance products, liability claims or management liability insurance.Experience managing multiple claims within service level deadlinesExperience communicating with insurers, brokers and clientsWhat's on OfferJoin a highly respected legal firmSalary up to £40,000Hybrid working - 2 days on site in LeedsModern city centre office environmentContactZach JohnsonQuote job refJN-102026-7126926Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorInsuranceWhereLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-102026-7126926
