Claims Operations Manager

Wakefield Permanent £60,000 - £70,000 per year View Job Description
The Claims Operations Manager will oversee and enhance claims processes within the professional services industry, ensuring efficient delivery of customer service objectives. This role is based in Wakefield and requires expertise in managing operational workflows and team performance.
  • Claims Operations Manager
  • Professional Services

About Our Client

This professional services company is a well-established organisation committed to delivering exceptional customer service. They have a strong presence in the industry and operate as part of a medium-sized team focused on operational excellence.

Job Description

  • Manage the end-to-end claims operations to ensure seamless service delivery.
  • Implement and monitor processes to improve efficiency and client satisfaction.
  • Oversee team performance, providing guidance and support for professional growth.
  • Analyse operational metrics and produce regular performance reports.
  • Ensure compliance with industry regulations and internal standards.
  • Collaborate with other departments to streamline workflows and resolve issues.
  • Identify opportunities for innovation and process improvement within claims operations.
  • Lead initiatives to enhance the customer experience in the claims process.

The Successful Applicant

A successful Claims Operations Manager should have:

  • Strong experience in managing claims or operational processes within professional services.
  • Proven ability to lead and motivate teams to achieve objectives.
  • Excellent analytical skills with the ability to interpret data and make informed decisions.
  • Knowledge of regulatory requirements relevant to claims management.
  • Exceptional organisational and communication skills.
  • A solutions-oriented mindset to address challenges effectively.

What's on Offer

  • Competitive salary ranging from £60,000 to £70,000 per annum.
  • 10% Bonus
  • Private Medical Insurance
  • Permanent position based in Wakefield.
  • Extensive benefits package
Contact
Zach Johnson
Quote job ref
JN-072026-7055820
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Wakefield
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-072026-7055820