Commercial Manager

Key Responsibilities for the Logistics Commercial Manager;

• Own and develop the commercial relationship with a portfolio of strategic customers, ensuring retention, growth, and long-term partnership.
• Drive profitability across accounts through robust commercial management, forecasting, and joint business planning.
• Work collaboratively with Site General Managers to conduct annual customer appraisals and contribute recommendations at board level.
• Lead and chair regular customer review meetings, ensuring strong engagement between customers and operational teams.
• Act as the primary escalation point for commercial issues, ensuring effective communication and timely resolution.
• Support contract negotiations, balancing operational capability, cost control, and customer expectations.
• Identify and exploit commercial opportunities to grow share of wallet and embed customers within the wider network.
• Deliver agreed financial KPIs across volume, revenue, margin, and service performance.
• Work cross-functionally with Finance, Operations, Marketing, and HR to implement effective account strategies.