Save Job Back to Search Job Description Summary Similar JobsContact Centre Operations Manager6 Month FTCAbout Our ClientOur Client is an industry leading business in the retail / FMCG & Hospitality sector. Following a period of transformation, they are looking for a Contact Centre Operations Manager to join them at their Offices in Burton-on-TrentJob DescriptionManage the day-to-day operation of the contact centre to maintain a reliable customer service.Create implement and embed new processes that align with business needs and improve operations efficiencyUndertake a full review of current SOP's and make improvements where deemed necessaryCreate process workflows to support the internal team and wider businessWork Cross functionally with key departments to ensure the team deliver a consistent serviceReview contact centre performance and use findings to improve service delivery.Work with Customer Service colleagues to maintain clear processes for handling customer queries.Coordinate resources across the contact centre to support consistent service levels.Resolve operational escalations and ensure customer issues are handled appropriately..The Successful ApplicantExperience leading a contact centre or complex operationStrong process mapping experienceAbility to motivate and inspire a teamExtensive stakeholder management across all levelsWhat's on Offer6 Months FTC (could be longer)Salary of £57,000 to £60,000, dependent on the level of experience.Immediate start requiredBurton-on-Trent 50% of time - 2 / 3 days per weekContactZach JohnsonQuote job refJN-112026-7145548Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorRetailWhereBurton-On-TrentContract typeInterimConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-112026-7145548
