Controls, Compliance and Risk Manager

As the Controls, Compliance and Risk Manager based in Richmond you will be responsible forThe role will lead internal controls across all areas including cash and inventory, own revenue recognition governance, and act as the market lead for compliance. The objective is not just control adherence, but to make controls understood, effective, and operationally embedded.Beyond the specific responsibilities outlined, this role carries an overarching commitment to bring the company values to everyday life, leading by example and embedding these principles in how we work, how we partner, and how we deliver impact.Internal Controls Ownership & Transformation

• Own and enhance the end-to-end internal control framework across the business
• Lead remediation of audit findings (40+ high / 20+ low) with pace, structure and clear accountability
• Design and implement scalable, fit-for-purpose controls across Finance, Retail and Commercial functions
• Ensure controls are practical, proportionate, and embedded into day-to-day operations

Audit Leadership (Internal & External)

• Act as primary point of contact for internal and external audit
• Lead audit planning, execution and follow-up actions
• Drive a step-change in audit outcomes, targeting sustainable elimination of repeat findings
• Provide clear visibility of control status and risk exposure to senior leadership
• Influence senior stakeholders to take ownership of risks and controls

Internal Controls Ownership & Transformation

• Own and enhance the end-to-end internal control framework across the business
• Lead remediation of audit findings with pace, structure and clear accountability
• Design and implement scalable, fit-for-purpose controls across Finance, Retail and Commercial
• Ensure controls are practical, proportionate, and embedded into day-to-day operations

Revenue Recognition Governance

• Take ownership of revenue recognition policy, governance and controls
• Transition responsibility from Commercial Finance into a controlled, independent framework
• Ensure compliance with accounting standards and consistency across all revenue streams
• Partner with Commercial teams to ensure controls do not hinder but strengthen decision-making

Retail Controls & Loss Prevention

• Own the control environment across Retail, including cash handling, stock management and shrinkage
• Lead loss prevention strategy and initiatives
• Identify systemic risks and implement preventative controls, not just detective ones
• Work closely with Retail Operations to embed accountability and discipline

Compliance & LICS Leadership

• Act as Compliance Champion for the UK market
• Act as LICs champion for the UK market: Own and lead the LICS framework, ensuring full compliance and timely certification
• Drive awareness and understanding of compliance requirements across the organisation
• Ensure regulatory and internal policy adherence is consistently maintained
• Escalate compliance and LICs issues to Head of financial Control and CFO in a timely way

Process & Controls Documentation

• Lead documentation of key processes and controls across the business
• Ensure robust control design for new systems (e.g. TPM implementation), including pre- and post-go-live assurance
• Standardise documentation and ensure it remains live and relevant
• Build a sustainable framework, not a one-off exercise

Risk Management & Culture

• Embed a proactive risk management mindset across the business
• Move the organisation from reactive audit response to forward-looking risk identification
• Develop and deliver training and communication to make controls "live and breathing"
• Influence senior stakeholders to take ownership of risks and controls

Team Leadership

• Build, lead and develop a high-performing controls and compliance team (up to 3)
• Set clear expectations, priorities and delivery standards
• Create a culture of accountability, pace and continuous improvement