Credit Control and Transformation Manager

· Management and improvement of the collection process to reduce and improve cashflow.

· Implementing and refining processes to ensure accurate ledgers are maintained and implementing routine audit processes to test that processes are fit for purpose and properly adhered to

· Development of effective reporting to senior management on exposure and overdue balances

· Credit Insurance - Management of the Group's credit insurance policies ensuring full compliance,

· Timely reporting and collection of claims

· Integration of credit control processes with other processes across the business to drive efficiency - e.g. B2B sales platform and operations for customer payment collections and returns/credits

· Coaching, training and management of credit control team, implementing and monitoring KPI's - ensuring the team is motivated and working effectively to deliver high levels of customer service and keeping a well-maintained ledger