Credit Controller

The key responsibilities of a Credit Controller will include:

• Full ownership of a high-volume portfolio of customer accounts, managing the end-to-end credit control and collections process to maximise cash flow.
• Proactively pursue outstanding and overdue payments via telephone and email, resolving complex queries efficiently to reduce aged debt and consistently achieve collection targets, including negotiating payment plans in line with company policy.
• Work collaboratively with Sales, Operations and Customer Service teams to resolve account queries, remove payment barriers and facilitate timely customer payments.
• Accurately process and allocate incoming payments, ensuring customer accounts and ledgers are maintained to reflect an accurate and up-to-date financial position.
• Maintain comprehensive and accurate records of all credit control activity, customer communications, account statuses and collection actions.
• Produce and review regular aged debtor reports, monitoring portfolio performance and identifying overdue, high-value and potentially high-risk accounts requiring further action.
• Attend debtor meetings and manage escalated accounts, working proactively to resolve disputes and secure payment while maintaining strong and professional customer relationships.
• Provide support to the Credit Control Team Leader and Credit Control Manager on escalated accounts, ad-hoc tasks and wider credit control projects as required.