Credit Controller

The key responsibilities of a Credit Controller will be:

• Manage UK and international customer accounts, proactively chasing overdue invoices by telephone and email.
• Monitor aged debt reports, prioritise collections and minimise overdue balances and bad debt.
• Build strong customer relationships, resolving payment queries, disputes and invoice discrepancies.
• Negotiate payment plans and escalate high-risk or long-outstanding debts where necessary.
• Review customer credit limits and manage credit holds in collaboration with internal teams.
• Prepare aged debt, Direct Debit and collection reports, providing regular updates to senior management.
• Allocate daily receipts, investigate unallocated cash and maintain accurate sales ledger records.
• Reconcile customer accounts and process refunds, new account applications, invoices and statements.
• Complete bank reconciliations across six UK, European and US bank accounts and prepare payments in line with company procedures.
• Maintain accurate collection records and ensure compliance with internal policies and financial controls.
• Support the wider Finance team with additional duties as required.