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Customer Experience Advisor

Leeds Permanent £26,100 - £27,100 per year View Job Description
Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately.This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development.Immediate interviews being held please apply now!
  • A new exciting Permanent Customer Experience Advisor Position in Leeds!
  • To work for a reputable Financial Services Business!

About Our Client

Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately.

This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development.

Immediate interviews being held please apply now!

Job Description

As a Customer Experience Advisor you will be the first point of call for existing customers supporting with a variety of queries regarding their products and services.

The role will be mainly telephony based and will be also be dealing with any emails coming into the business and responding to customers via webchat and occasionally social media platforms.

You would be working as part of a team to ensure service level agreements are met all customers have a smooth experience and aiming for a first call resolution.

If you thrive in busy environments are passionate about client care and making a difference we would love to hear from you!

The Successful Applicant

Previous contact centre/customer service experience

Able to work in a busy fast paced environment and towards targets and SLAs

Excellent communication skills both verbal and written

Able to build good working relationships

An excellent team player

What's on Offer

Salary of £26100+ reputable financial services organisation+ full training provided+ excellent progression and development opportunities+ central Leeds+ superb offices and facilities+ growing organisation+ excellent reputation for client care+ no shift patterns or weekends+ good benefits package+ excellent team and culture+ regular socials and incentives+ immediate interviews being held

Contact
Emma Gillard
Quote job ref
JN-042026-7001120
Phone number
+44 113 243 7726

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Leeds
Contract type
Permanent
Consultant name
Emma Gillard
Consultant phone
+44 113 243 7726
Job reference
JN-042026-7001120