Save Job Back to Search Job Description Summary Similar JobsCustomer Resolution Team Leader - B2BHalifax / HybridAbout Our ClientOur client is a national industry leader within the business services industry. Due to sustained growth they are now looking to appoint a new Customer Resolution Team Leader to the businessJob DescriptionManage and resolve customer complaints efficiently and professionally.Monitor and improve customer service processes to enhance satisfaction.Collaborate with internal teams to address and resolve service issues.Maintain accurate records of customer interactions and resolutions.Provide regular reports on complaint trends and resolution outcomes.Train and guide team members in effective resolution techniques.Ensure compliance with company policies and industry regulations.Act as a key point of contact for escalated customer issues.The Successful ApplicantA successful Customer Resolution Manager should have:Strong problem-solving skills and attention to detail.Experience in customer service or complaint resolution within a similar setting.Excellent communication and interpersonal skills.Ability to handle challenging situations with professionalism.Knowledge of customer service processes and best practices.Proficiency in using relevant software and tools for record-keeping and reporting.What's on OfferHalifax based - 3 days on site£32,000 - £35,000 depending on experienceGreat benefits availableOpportunity to progress and grow within a fantastic businessContactZach JohnsonQuote job refJN-092026-7112116Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesWhereHalifaxContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-092026-7112116
