Customer Service Advisor

About Our Client

A specialise leader in their field, this business is looking for an experienced Customer Service Advisor to join their Harrogate office.

First line of contact for new and existing customers.
Logging faults relating to customers' services.
Inputting and processing new customer orders and sales.
General upkeep of the company CRM system (both client and customer information).
Working with engineers to manage new installations and site visits.
Gathering customer feedback to help improve our services.
Reporting faults and service outages to management and the technical team.
Carrying out basic system diagnostics and troubleshooting.
Responding to customer emails and online enquiries.

A successful Customer Service Advisor should have:

Excellent communication and customer service skills.
Previous customer service or call centre experience is desirable but not essential.
Good IT skills and confidence using computer systems.
Ability to work well as part of a team and manage a varied workload.
A positive and professional attitude.

Please note this role will be fully office based.

Working patterns will be: Monday to Friday (09:00am - 17:30pm)

If you're interested in this role, apply now.

Contact

Lee Mcerlean

Quote job ref

JN-072026-7074153

Phone number

+44 161 829 0398