Customer Service Advisor

Leighton Buzzard Permanent £32,000 - £32,000 per year View Job Description
As a Customer Service Advisor in the transport and distribution industry, you'll be responsible for managing the full customer journey, including order processing, shipment coordination, customer queries, and maintaining accurate records across SAP and Salesforce systems. Working closely with sales, logistics, finance and operations teams, you'll ensure orders are delivered efficiently while providing excellent customer service and support.
  • Join a growing customer-facing role with SAP and order management exposure.
  • Hybrid working, great benefits and progression within a global team.

About Our Client

Join a global business operating within the healthcare and specialist logistics sector, helping customers move and manage temperature-sensitive products across international markets, based in Leighton Buzzard.

Job Description

  • Respond to customer enquiries via phone and email, providing clear and helpful information.
  • Process customer orders and ensure accurate data entry into internal systems.
  • Coordinate with internal teams to ensure timely delivery of services and products.
  • Resolve customer issues efficiently, escalating when necessary.
  • Maintain accurate records of all customer interactions and transactions.
  • Support the team in achieving customer satisfaction targets.
  • Provide feedback on recurring customer concerns to improve processes.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Minimum two years experience in Customer Service or Sale Support.
  • Strong communication skills, both written and verbal.
  • Experience in a customer-facing role within a similar environment.
  • Experience using SAP or similar ERP systems; Salesforce or CRM preferred.
  • Good organisational skills and attention to detail.
  • Ability to work effectively under pressure and meet deadlines.
  • A proactive approach to problem-solving and customer care.

What's on Offer

  • A salary of £32,000, dependent on the level of experience.
  • Permanent position in the transport and distribution industry.
  • Located in Leighton Buzzard, offering a consistent and stable work environment.



If you're interested in this role, apply now!

Contact
Grace Chandler
Quote job ref
JN-092026-7114338
Phone number
+441189337026

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Where
Leighton Buzzard
Contract type
Permanent
Consultant name
Grace Chandler
Consultant phone
+441189337026
Job reference
JN-092026-7114338