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Customer Service Advisor

Redditch Temporary £13 - £16 per hour View Job Description
As a Customer Service Advisor in Redditch, you will handle day-to-day customer queries for an Industrial / Manufacturing business and help keep communication clear and timely. You will work within the Customer Service department to give customers helpful updates and ensure enquiries are dealt with efficiently.
  • Temporary position until April 2027
  • Gain experience in market-leading business

About Our Client

The organisation operates in the Industrial / Manufacturing sector in Redditch.

Job Description

  • Respond to customer enquiries by phone and email, providing clear and accurate information.
  • Log customer queries and keep records up to date so requests can be tracked easily.
  • Provide timely updates on open enquiries to maintain clear communication with customers.
  • Work with internal teams to gather information and resolve customer requests.
  • Escalate complex or unresolved queries to the appropriate colleague for further action.
  • Follow up on outstanding customer requests and confirm when actions have been completed.
  • Maintain a professional and helpful approach during every customer interaction.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Experience of handling customer enquiries by phone and email.
  • Clear written and verbal communication skills.
  • The ability to record customer information accurately.
  • Confidence in following up requests and providing timely updates.
  • The ability to work with colleagues to resolve customer queries.
  • A practical approach to identifying when issues need to be escalated.

What's on Offer

  • Temporary Customer Service Advisor contract.
  • Hourly pay of £14 to £16, dependent on the level of experience.
  • Based in Redditch.



If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Abigail Davies
Quote job ref
JN-102026-7128552
Phone number
+44 161 829 0494

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Business Services
Where
Redditch
Contract type
Temporary
Consultant name
Abigail Davies
Consultant phone
+44 161 829 0494
Job reference
JN-102026-7128552