Save Job Back to Search Job Description Summary Similar JobsGood companyPermanent ContractAbout Our ClientA company based in Fife operating in the manufacturing industry.Job DescriptionRespond to customer inquiries via phone, email, and other communication channels.Process and manage customer orders accurately and efficiently.Resolve customer complaints and escalate issues when necessary.Maintain detailed and accurate records of customer interactions.Collaborate with other departments to ensure seamless customer service delivery.Provide product information and guidance to customers as required.Work towards meeting and exceeding customer satisfaction goals.Contribute to the continuous improvement of customer service processes.The Successful ApplicantA successful Customer Service Agent should have:Strong communication skills, both written and verbal.Attention to detail and the ability to manage multiple tasks simultaneously.Familiarity with customer service practices and retail industry standards.Proficiency in using customer service software or CRM tools.A proactive approach to problem-solving and a customer-focused mindset.What's on OfferA salary ranging from £25,200 to £30,800, dependent on the level of experience.A permanent contract offering stability and long-term prospects.If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.ContactBecca AddieQuote job refJN-102026-7125987Phone number+441312257822Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingWhereFifeContract typePermanentConsultant nameBecca AddieConsultant phone+441312257822Job referenceJN-102026-7125987
