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Customer Service Executive

Reading Permanent £28,000 - £32,000 per year View Job Description
As a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.
  • Competitive Salary
  • Company Benefits

About Our Client

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Job Description

Key responsibilities include:

  • Handling inbound customer enquiries via phone and email
  • Managing and resolving queries relating to telecoms services, billing, and accounts
  • Supporting customers through the onboarding and installation process
  • Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
  • Maintaining accurate records on CRM systems
  • Proactively following up with customers to ensure satisfaction and retention
  • Identifying opportunities to upsell or introduce additional services where appropriate



The Successful Applicant

We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.

You will ideally have:

  • Previous experience in a Customer Service Executive, Advisor, or Account Support role
  • Strong communication skills and the ability to build rapport quickly
  • A proactive and solutions-focused approach to problem-solving
  • Good attention to detail and organisational skills
  • Experience working with CRM systems
  • A team-focused mindset with a willingness to support colleagues



Experience in telecoms, tech, or a B2B environment would be advantageous but not essential.

What's on Offer

What's on Offer:

  • Salary of £28,000 - £32,000 depending on experience
  • Clear progression opportunities into Account Management or senior customer roles
  • Supportive, team-oriented office environment
  • Full product and systems training
  • 25 days holiday + bank holidays
  • Company pension scheme
  • On-site parking

If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!

Contact
Desky Ngathe
Quote job ref
JN-062026-7051809
Phone number
+44 118 933 7033

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Technology & Telecoms
Location
Reading
Contract type
Permanent
Consultant name
Desky Ngathe
Consultant phone
+44 118 933 7033
Job reference
JN-062026-7051809