Back to search

Customer Service & Expediting Coordinator

Stockport Permanent £30,000 - £340,000 per year View Job Description
As a Customer Service & Expediting Coordinator in Glasgow, you will manage customer enquiries and help keep orders moving through an Industrial / Manufacturing business. You will coordinate updates across the order process, giving customers clear information and helping the wider operation run smoothly.
  • Exciting role, excellent progression & personal development.
  • Competitive salary and fantastic benefits.

About Our Client

The organisation operates in the Industrial / Manufacturing sector in Stockport.

Job Description

  • Handle customer enquiries by phone and email, providing clear and timely responses.
  • Track customer orders and provide accurate updates on progress and expected delivery dates.
  • Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
  • Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
  • Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
  • Raise and update order information accurately to support a smooth customer journey.
  • Keep customers informed when order details or delivery dates change.
  • Maintain clear records of customer communications, order status and agreed actions.
  • Identify recurring customer issues and share details to support practical improvements.

The Successful Applicant

A successful 'Customer Service & Expediting Coordinator' should have:

  • Experience handling customer enquiries and providing clear updates.
  • Ability to coordinate orders and follow actions through to completion.
  • Confidence communicating by phone and email with customers and colleagues.
  • Strong attention to detail when updating order and customer information.
  • Ability to manage changing priorities while keeping customers informed.
  • A practical approach to resolving order queries and delivery-related issues.

What's on Offer

  • Permanent Customer Service & Expediting Coordinator position in Stockport.
  • Salary of £30,000 to £340,000 dependent on the level of experience.



If you're interested in this role, apply now.

Contact
Lewis Allen
Quote job ref
JN-112026-7144509
Phone number
+441618286227

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Where
Stockport
Contract type
Permanent
Consultant name
Lewis Allen
Consultant phone
+441618286227
Job reference
JN-112026-7144509