Save Job Back to Search Job Description Summary Similar JobsManage a team of Customer Service Agents for Nationwide Storage CompanyGreat holiday package and flexible working patternAbout Our ClientThis opportunity is with a nationwide company operating in the Transport & Distribution industry. The organisation is recognised for its focus on providing excellent service and maintaining a professional working environment,Job DescriptionAs Customer Service Manager, you will:Manage and oversee day-to-day customer service operations to ensure a seamless experience.Lead and support a team of 5 customer service representatives in achieving performance targets.Develop and implement strategies to improve customer satisfaction and retention.Handle complex customer queries and escalated complaints effectively and professionally.Monitor and analyse customer service metrics, providing regular reports to senior management.Collaborate with internal departments to enhance service delivery processes.Ensure compliance with company policies and industry regulations.Train and mentor team members to enhance their skills and performance.The Successful ApplicantA successful Customer Service Manager should have:Proven experience in a customer service management role within a similar industry.Strong leadership skills with the ability to motivate and guide a team.Excellent communication and interpersonal abilities.Proficiency in analysing data and generating actionable insights.Sound knowledge of CRM, customer service principles and best practices.Familiarity with relevant industry regulations and compliance requirements.A results-driven attitude with a focus on continuous improvement.What's on OfferCompetitive salary ranging from £45,000 to £55,000 per annum.25 days of holiday, in addition to bank holidays.Flexible hybrid working model for a better work-life balance.Private medical coverage as part of the benefits package.This is a fantastic opportunity for a Customer Service Manager to join a reputable organisation in London within the Transport & Distribution industry. Apply now to bring your expertise to a rewarding and impactful role!ContactDillon BurgessQuote job refJN-012026-6932045Phone number+442072692120Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTransport & DistributionLocationCity of LondonContract typePermanentConsultant nameDillon BurgessConsultant phone+442072692120Job referenceJN-012026-6932045
