Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerWakefieldAbout Our ClientPage Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management functionJob DescriptionCreate, implement and deliver the Customer Service strategy for the business to help achieve wider company objectivesLeadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distributionLeadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customersDrive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintainedTake ownership of escalated customer issues by being proactive and listening to customerWork cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customersProactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirementsUse all available information to make data driven decisions that will support the business in achieving wider objectivesThe Successful ApplicantPrior leadership of a Customer Service FunctionCommercially astuteAbility to build and maintain strong working relationships with customersUnderstanding of the wider customer supply chainStrong internal stakeholder engagementExcellent communication skills both written and verbalWhat's on OfferThe role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62.Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application)Please note - the successful applicant will need a Full UK driving license due to role requirementsContactZach JohnsonQuote job refJN-052026-7012285Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationWakefieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-052026-7012285
