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Customer Service Manager

Ormskirk Permanent £48,000 - £52,000 per year View Job Description
The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively.
  • A fantastic new opportunity with a reputable organisation.
  • Attractive salary with fantastic benefits including hybrid working.

About Our Client

This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.

Job Description

  • Lead and manage the customer service team to deliver excellent customer support.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Oversee the resolution of customer complaints and queries in a timely manner.
  • Ensure compliance with company policies and industry standards in customer interactions.
  • Monitor and analyse customer service metrics to identify areas for improvement.
  • Collaborate with other departments to enhance the overall customer experience.
  • Train and mentor team members to achieve their full potential.
  • Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Customer Service Manager should have:

  • Proven experience in a customer service management role
  • Experience on SAP
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in using customer service software and tools.
  • Excellent communication and interpersonal skills.
  • A proactive and results-driven mindset.

What's on Offer

  • Competitive salary ranging from £48,000 to £52,000 per annum.
  • Permanent position offering job security and growth potential.
  • Opportunities to work within a reputable industrial/manufacturing organisation.
  • Supportive company culture focused on professional development.
  • Generous holiday leave and additional benefits package.
  • Hybrid working



Contact
Danielle Hughes
Quote job ref
JN-072026-7056712
Phone number
+44 161 828 6223

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Ormskirk
Contract type
Permanent
Consultant name
Danielle Hughes
Consultant phone
+44 161 828 6223
Job reference
JN-072026-7056712