Save Job Back to Search Job Description Summary Similar JobsA fantastic new opportunity with a reputable organisation.Attractive salary with fantastic benefits including hybrid working.About Our ClientThis opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.Job DescriptionLead and manage the customer service team to deliver excellent customer support.Develop and implement strategies to improve customer satisfaction and retention.Oversee the resolution of customer complaints and queries in a timely manner.Ensure compliance with company policies and industry standards in customer interactions.Monitor and analyse customer service metrics to identify areas for improvement.Collaborate with other departments to enhance the overall customer experience.Train and mentor team members to achieve their full potential.Prepare and present reports on customer service performance to senior management.The Successful ApplicantA successful Customer Service Manager should have:Proven experience in a customer service management roleExperience on SAPStrong leadership and team management skills.Excellent problem-solving and decision-making abilities.Proficiency in using customer service software and tools.Excellent communication and interpersonal skills.A proactive and results-driven mindset.What's on OfferCompetitive salary ranging from £48,000 to £52,000 per annum.Permanent position offering job security and growth potential.Opportunities to work within a reputable industrial/manufacturing organisation.Supportive company culture focused on professional development.Generous holiday leave and additional benefits package.Hybrid workingContactDanielle HughesQuote job refJN-072026-7056712Phone number+44 161 828 6223Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationOrmskirkContract typePermanentConsultant nameDanielle HughesConsultant phone+44 161 828 6223Job referenceJN-072026-7056712
