Save Job Back to Search Job Description Summary Similar JobsCustomer Service & Operations ManagerGlobal Manufacturing & DistributionAbout Our ClientPage Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Manager. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.Job DescriptionEnsure the smooth flow and delivery of customer orders within expected timescalesLiaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer ordersEnsure correct export documentation is in place for customer ordersManage and resolve customer issues around late delivery, none delivery or incorrect ordersManage stock levels in line with demand, market activity and customer behaviourLiaise with freight forwarding companies to ensure service levels are met and maintainedEnsure commercial viability when working with freight forwarding companiesCreate and present reports on customer activity to key stakeholders in USThe Successful ApplicantExperience in a similar Customer Service, Order Management or Export roleStrong understanding of end to end order managementExportation experience (desirable)Excellent communicator both written and verbalStrong attention to detailWhat's on OfferThe role of Customer Service & Operations Manager will join a global market leader within the Manufacturing & Supply Chain IndustryWorking Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefitsSuccessful candidates will be located no further than a 1 hour commute from LeedsContactZach JohnsonQuote job refJN-012026-6932200Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012026-6932200
