Customer Success Manager - LegalTech

Your responsibilities will include:

• Build strong, trusted relationships across customer stakeholders-from end users to senior sponsors.
• Lead on-boarding, training and adoption plans to ensure rapid value realisation.
• Run success check‑ins, health reviews and executive updates.
• Track customer outcomes, risks and opportunities.
• Partner with internal delivery and support teams to manage customer requests.
• Own issues end‑to‑end - communicating clearly and closing the loop.
• Maintain disciplined notes, actions and plans to keep momentum high.
• Identify opportunities for customers to benefit from additional modules or wider roll-out.
• Capture customer feedback to influence product improvements.
• Contribute to our Customer Success playbooks, processes and reporting.

What success looks like:

• Smooth on-boarding and confident platform adoption
• High usage and measurable customer outcomes
• Strong renewal pipeline with low churn
• Excellent cross-team collaboration and customer satisfaction