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Customer Support Agent

Southampton Permanent £27,000 - £30,000 per year View Job Description
As a Customer Support Agent in Southampton, you will handle day-to-day customer queries, helping people get clear and timely answers. You will keep communication accurate and professional, helping the Customer Service department run smoothly.
  • Permanent
  • Southampton

About Our Client

Our client is based in Southampton, and due to a busy growth period they are looking for additional support.

Job Description

  • Respond to customer queries clearly and professionally through agreed communication channels.
  • Provide accurate information to help customers understand available services and next steps.
  • Record customer interactions carefully to maintain clear and up-to-date information.
  • Manage enquiries from first contact through to resolution, keeping customers informed.
  • Escalate complex queries through the appropriate internal channels when needed.
  • Follow agreed Customer Service processes to deliver a consistent customer experience.
  • Work closely with colleagues to resolve queries efficiently and reduce repeat contact.

The Successful Applicant

A successful Customer Support Agent should have:

  • Experience handling customer queries in a customer-facing support role.
  • Clear written and verbal communication skills.
  • The ability to explain information in a simple and helpful way.
  • Strong attention to detail when recording customer information.
  • The ability to manage several enquiries while maintaining accuracy.
  • Confidence using internal systems to review and update customer records.

What's on Offer

  • Permanent Customer Support Agent role based in Southampton.
  • Salary of £27,000 to £30,000, dependent on the level of experience.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Ellie Brett
Quote job ref
JN-112026-7139729
Phone number
+442380206442

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Where
Southampton
Contract type
Permanent
Consultant name
Ellie Brett
Consultant phone
+442380206442
Job reference
JN-112026-7139729