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Deskside Support

Leeds Permanent £35,000 - £40,000 per year View Job Description
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.
  • Join a high-performing team with strong opportunities for career growth.
  • Access a comprehensive benefits package.

About Our Client

Our client is a well-established organisation with a strong reputation for innovation within the financial services industry.

They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers.

Job Description

This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.

Please note, this is a fully on-site role.

Key responsibilities include:

  • Managing and resolving support tickets in line with defined KPIs
  • Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
  • Supporting major incident management and disaster recovery activity
  • Maintaining and contributing to the knowledge management database
  • Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
  • Configuring and provisioning hardware and software using SCCM and Intune
  • Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
  • Collaborating with internal teams, service providers, and stakeholders
  • Contributing to continuous service improvement initiatives

The Successful Applicant

To be successful in this role, you will bring:

  • At least 2 years' experience in a deskside support or similar role
  • Experience at both 2nd and 3rd line support.
  • Strong technical knowledge of SCCM build systems and Intune MDM
  • Experience managing the full device lifecycle (build, deploy, return, decommission)
  • A customer-focused approach with excellent interpersonal skills
  • Strong troubleshooting and problem-solving abilities in complex environments
  • Clear communication skills with the ability to explain technical concepts to non-technical users
  • Familiarity with ITIL processes and working within structured IT environments
  • A proactive, organised, and resilient mindset with the ability to manage multiple priorities

What's on Offer

  • Competitive salary ranging from up to £40,000
  • 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave.
  • Opportunity to work in a professional and collaborative environment in Leeds.
  • Comprehensive benefits package tailored to support your career and personal development.
  • Engagement with a large organisation offering stability and growth opportunities.



If you're ready to take the next step, feel free to apply!

Contact
Jack Patterson
Quote job ref
JN-052026-7025495
Phone number
+441618286224

Job summary

Job function
Technology
Subsector
Service Delivery
Sector
Financial Services
Location
Leeds
Contract type
Permanent
Consultant name
Jack Patterson
Consultant phone
+441618286224
Job reference
JN-052026-7025495