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End User Service Engineer

City of London Permanent View Job Description
In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale.
  • Opportunity to work in a fantastic organisation.
  • Opportunity for growth and development.

About Our Client

A leading quantitative investment company focused on computer-driven trading in global financial markets.

Job Description

  • Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
  • Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
  • Manage user onboarding/offboarding, permissions, and account administration.
  • Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
  • Assist with mobile device configuration and management through Intune or similar platforms.
  • Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
  • Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
  • Document solutions and maintain IT knowledge bases for recurring issues and procedures.
  • Identify opportunities for automation and workflow improvement to enhance efficiency.
  • Provide after-hours and weekend on-call coverage as part of a support rotation.



The Successful Applicant

  • 2+ years of IT support experience in the financial services industry.
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Strong troubleshooting, communication, and prioritization skills.
  • Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
  • Knowledge of identity and access management systems, user management, and security group administration.
  • Experience with endpoint management, software deployment concepts, and packaging.
  • Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
  • Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
  • Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
  • Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
  • Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.



What's on Offer

  • Competitive Salary
  • Permanent position within the financial services industry.
  • Opportunities to work with advanced technology and systems.
  • Comprehensive benefits package (details to be confirmed).



Contact
Sofia Menti
Quote job ref
JN-012026-6925483
Phone number
+44 207 269 2238

Job summary

Job function
Technology
Subsector
IT Support
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Sofia Menti
Consultant phone
+44 207 269 2238
Job reference
JN-012026-6925483