Save Job Back to Search Job Description Summary Similar JobsRapidly expanding business in a growth sectorOpportunity to make a real impact and at valueAbout Our ClientThis opportunity is with a well established organisation that is developing a division in a high growth market. Known for its robust market presence, the company delivers high-quality products and services. The organisation values expertise and fosters a results-driven environment.Job DescriptionWe are seeking a commercially minded, execution‑driven leader for the Head of Change and Process, playing a pivotal role in shaping the next phase of growth for a fast‑scaling business. You will lead the delivery of client‑specific change initiatives, translating partner requirements into scalable operational processes, ensuring seamless integration across field operations, customer journeys, systems and back‑office functions, and acting as the key connector between commercial, operational and technical teams.Alongside client delivery, you will own the broader strategic transformation agenda. This includes defining and prioritising the change roadmap, driving digital platform evolution, ensuring effective delivery for digital squads, and identifying new growth opportunities such as the application of AI. You will bring governance, structure and discipline to a high growth environment, helping us build the processes and capabilities required to scale with pace and impact.The Successful ApplicantWe are seeking a commercially astute, operationally grounded leader who combines strategic vision with the discipline of a true completer‑finisher. Highly visible across the organisation, you will take ownership of identifying the change required to meet evolving customer needs, translating this into clear process and system requirements, and ensuring those changes are delivered and embedded at pace. This is a role for someone who is energised by complexity, comfortable in the detail, and motivated by making tangible operational impact.You will bring a track record of leading transformation within fast‑paced, scaling environments, with the confidence to operate across commercial, operational and technical domains. Alongside strong programme and project leadership, you will demonstrate the ability to matrix‑manage digital squads, shaping priorities and ensuring cross‑functional delivery aligns with operational realities. Above all, you will bring a pragmatic, delivery‑focused mindse, someone who brings structure where needed, protects pace, and ensures change lands fully into BAU.Ideal candidates will demonstrate:Proven experience leading change, transformation or operations in a fast‑growth environmentStrong commercial and operational expertise, able to balance partner needs, customer outcomes and business prioritiesA hands‑on delivery approach, operating strategically while remaining close to execution and detailEnd‑to‑end process and system design experience, with the ability to move initiatives through from concept to embedExperience working across operations, commercial and technology teams, acting as a connective, simplifying forceConfidence and skill in matrix‑managing digital squads, ensuring delivery is aligned, effective and business‑readyA structured yet agile problem‑solver who thrives in ambiguity and brings clarity without adding unnecessary complexityA resilient "get‑it‑done" mindset and accountability for outcomes in a highly visible leadership roleExcellent stakeholder management and the ability to influence credibly at all levels of the organisationWhat's on OfferCompetitive basic plus bonus and benefits. This is a hybrid role being office based 2-3 days per in two UK locations.ContactMark Lawson-JonesQuote job refJN-032026-6982632Phone number07342 073 140Job summaryJob functionExecutive SearchSubsectorConsultancy, Strategy & ChangeSectorBusiness ServicesLocationWest MidlandsContract typePermanentConsultant nameMark Lawson-JonesConsultant phone07342 073 140Job referenceJN-032026-6982632
