Back to search

Head of Customer Services

Essex Permanent View Job Description
As Head of Customer Services you'll lead the customer service team to ensure smooth day-to-day operations and deliver exceptional service. Your role will be key in shaping strategies to improve customer satisfaction and support the company's goals.
  • We are excited to be partnering with this ambitious business
  • Superb Package on offer

About Our Client

My client is an exciting business to work for seeking a progressive Head of Customer Services.

Job Description

  • Lead and manage the customer service team to deliver high-quality support.
  • Develop and implement strategies to enhance customer satisfaction.
  • Monitor and analyse customer feedback to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to address customer concerns effectively.
  • Oversee training and development programmes for the customer service team.
  • Prepare regular reports on customer service performance and initiatives.
  • Handle escalated customer issues to ensure swift resolution.

The Successful Applicant

A successful Head of Customer Services should have:

  • Proven leadership experience in customer service
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Experience in developing and implementing customer service strategies.
  • Ability to analyse data to improve customer satisfaction and performance.
  • Knowledge of industry regulations and best practices.

What's on Offer

  • Package c£100k + performance driven bonus and benefits
Contact
Simon Norfolk
Quote job ref
JN-072026-7073091
Phone number
+44 162 260 4533

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Where
Essex
Contract type
Permanent
Consultant name
Simon Norfolk
Consultant phone
+44 162 260 4533
Job reference
JN-072026-7073091