Save Job Back to Search Job Description Summary Similar JobsHead of Shared Service Centre12 Months Fixed Term Contract / Fully RemoteAbout Our ClientPage Group are proud to be working in partnership with a globally renowned client, who are an industry leader within the professional services space. As the business embark on a period of growth and transformation, they are looking to appoint a Head of Shared Service Centre on a 12 Months FTC to lead a 150 / 200 fte Shared Service function, & own the transformation project to standardise process, centralise certain workflows, and review current process maps to improve efficiencyJob DescriptionOversee the operations of the 150 / 200 fte Shared Service Centre, ensuring efficiency and quality in service delivery to all clientsDrive continuous improvement and operational excellence activities across the function leading to high-quality, cost-effective, and efficient services across the organisationDefine, monitor, and performance manage the SSC managers team against agreed KPIs focused on Quality and EfficiencyReview, refine, create and improve process maps across the SSC that support business wide objectives, increasing operational efficiency and output & client satisfactionDirect management for the P&L across the SSCDevelop the Shared Service Centre strategy and implementation road-map. Work collaboratively with the business unit managers and SSC managers to transition all in scope activity and tasks to the Shared Services teams in a planned and effective wayEnsure the business & SSC adapts to provide a standardised service across different countries and client basesDevelop and implement strategies and policies to optimize SSC performance, drive operational excellence, and achieve cost savingsEstablish and maintain strong relationships with internal stakeholders to understand their needs and continuously improve service levelsPrepare regular reports and present operational updates and improvement plans to senior leadershipLead process standardization, automation, and digital transformation initiatives to enhance productivity and service qualityThe Successful ApplicantExperience leading a Shared Service Centre or similar functionProven record of leading transformation across large operationsExtensive stakeholder engagement across C-Suite levelStrong knowledge and understanding of service delivery modelsAnalytical approach to making data driven decisionsExcellent communicatorWhat's on OfferThe role of Head of Shared Service Centre will join a global powerhouse in the professional service sector.Based remotely in the UK, the role will require travel occasional to London & Europe£85,000 - £100,000 depending on experience including excellent benefits including Private Medical Insurance, Life Assurance x4, 25 days holiday plus birthday & ability to buy/sell 5 days, up to 15% pension, flexible working programme and a whole host of salary sacrifice benefits.*Please note - due to the urgency of the role, only candidates with notice periods 1 month or less will be considered*ContactZach JohnsonQuote job refJN-042026-6996616Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorContact CentreSectorBusiness ServicesLocationCity of LondonContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-042026-6996616Job NatureRemote
