Helpdesk Advisor

Preston Temporary £14 - £17 per hour View Job Description
We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment.
  • Immediate start 3 month temporary role with possibility of going perm!
  • Weekly pay!

About Our Client

This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.

Job Description

  • Respond promptly to customer inquiries via phone, email, and other communication channels.
  • Schedule and manage appointments for customer service operations.
  • Communicate with customers to confirm and update bookings.
  • Coordinate with internal teams to ensure timely service delivery.
  • Maintain accurate records of schedules and customer interactions.
  • Respond to scheduling queries and resolve any issues promptly.
  • Optimise scheduling to maximise operational efficiency.
  • Ensure compliance with company policies and industry standards.
  • Provide administrative support to the customer service department as needed.

The Successful Applicant

A successful Helpdesk Advisor should have:

  • Previous experience in customer service or a related role.
  • Strong communication and interpersonal skills.
  • The ability to manage multiple tasks and prioritise effectively.
  • A proactive and solution-focused approach to problem-solving.
  • Proficiency in using customer service software and tools.
  • Attention to detail and accuracy in handling customer information.

What's on Offer

  • 3 month temporary opportunity with the possibility of going perm
  • Weekly pay
  • Free on-site parking
  • Immediate start
Contact
Lee Mcerlean
Quote job ref
JN-062026-7045183
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Energy & Natural Resources
Location
Preston
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-062026-7045183