Save Job Back to Search Job Description Summary Similar JobsInterim role as a Head of CRM for a University in the South of England12 month FTC position, starting asapAbout Our ClientThe role is based within the education sector in the South of the UKJob DescriptionCRM Product Management (30%)Manage and improve the GRA CRM system, identifying fixes and new features, supporting design and testing, promoting best practice, and developing reporting to support evidence-based decisions.Enquirer and Conversion Campaigns (25%)Coordinate and evaluate CRM campaigns with Faculties and professional services to improve applications and conversion, using data and performance metrics to drive improvements.Enquirer Experience (15%)Ensure an excellent service for prospective students and applicants, reviewing team performance and improving the customer journey.Non-UCAS Application Processes (10%)Manage CRM processes for PGR, PGT, study abroad and pre-sessional English, promoting a unified platform and flexible resource allocation.Data and Insight (5%)Work with Policy & Insight to use enquirer and applicant data to inform market analysis and future planning.Senior Leadership and Faculty Engagement (5%)Contribute to the Student Recruitment & Events senior leadership team, supporting market performance and representing the team at Faculty of Medicine meetings.Wider Student Experience (5%)Support wider initiatives to improve the applicant and student experience, including registration, open days, recruitment events, confirmation and clearing.Other DutiesUndertake other duties as agreed with the line managerThe Successful ApplicantRelevant professional qualification or postgraduate-level experience in Higher Education, IT, CRM or a related field.Experience managing CRM projects, including system implementation.Proven project and/or people management skills.Strong technical and operational knowledge of CRM systems.Ability to align work with University priorities.Ability to plan and manage major projects in line with organisational strategy.Creative and technical experience in conversion activities and communication campaigns.Ability to identify trends, analyse complex issues and develop innovative solutions.Willingness to challenge existing approaches and improve performance.Ability to manage team dynamics and resolve conflict.Experience developing staff skills and providing expert guidance.Proactive management of staff, processes, resources and projects.Ability to influence stakeholders and maintain effective relationships.Confidence in resolving tensions and difficulties.Ability to produce clear, concise, evidence-based reports for specialist and non-specialist audiences.Strong understanding of customer service in higher education and commitment to delivering a high-quality service.What's on OfferInterim role12 month FTC2 days on campus - reporting into the CMOSecondment opportunityContactIsabella CardyQuote job refJN-102026-7118994Phone number+44 7816360915Job summaryJob functionMarketing & AgencySubsectorProfessional ServicesSectorNot For ProfitWhereSouthamptonContract typeInterimConsultant nameIsabella CardyConsultant phone+44 7816360915Job referenceJN-102026-7118994
