Save Job Back to Search Job Description Summary Similar JobsWorking for an established government body as they scale their IT function.An IT Service Desk Analyst role covering 1st Line duties at a Helpdesk level.About Our ClientYou will have the chance to join an award-winning government body, who have invested significantly into their in-house technology function at their Manchester headquarters.Job DescriptionMichael Page are proud to be partnered with a leading government body on the recruitment of an interim IT Service Desk Analyst role to join the team on an initial 3 month basis.You'll deliver a responsive, customer-focused service to staff across the organisation. Acting as a first point of contact, helping troubleshoot issues, and escalating where necessary.You'll work closely with colleagues to set clear expectations and provide practical guidance on using IT hardware, software, and services effectively.Support requests will be logged and managed accurately in the Service Desk system, following agreed processes and working collaboratively with wider IT teams to deliver a seamless service.Where possible, you'll resolve incidents and service requests directly, escalating only when necessary. You'll assess priority and impact, responding appropriately and escalating to the IT Manager, Service Support as required.The role also involves managing starters, leavers, and organisational changes, ensuring system access and permissions are kept up to date and fully authorised.With a strong understanding of IT services, you'll help users get the most from available tools and identify opportunities to improve service delivery.You'll liaise with external suppliers when needed, communicating clearly and courteously in plain English, all with the goal of delivering the highest quality IT support to end-users.The role will operate on a hybrid basis, with only 1-2 days per week required in the Manchester office.The Successful ApplicantAs the successful candidate for the interim IT Service Desk Analyst role, you will have the following experience:A minimum of 1 years experience in a similar 1st Line / Helpdesk roleOffice365Windows 11Active DirectoryPC/laptop break-fixWhat's on Offer£110 - £120 per day.3 month contract (likely extension).Significant hybrid working (Maximum 1-2 days on-site per week).ContactPalminder JohalQuote job refJN-022026-6943407Phone number+44 121 230 9416Job summaryJob functionTechnologySubsectorIT SupportSectorPublic SectorLocationManchesterContract typeInterimConsultant namePalminder JohalConsultant phone+44 121 230 9416Job referenceJN-022026-6943407
