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IT Support Analyst

Ashford Permanent View Job Description
An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements.
  • Work with cutting-edge Microsoft technologies daily
  • Clear progression and long-term career development

About Our Client

A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities.

Job Description

    • Provide1st,2nd and3rd line technical support to end users.
    • Troubleshoot hardware, software and network-related issues.
    • Administer Microsoft 365, Entra ID and Exchange Online.
    • Support Intune, Autopilot and endpoint management solutions.
    • Manage user onboarding, offboarding and access requests.
    • Maintain laptops, desktops, mobile devices and peripherals.
    • Escalate and resolve complex technical incidents.
    • Assist with IT infrastructure and system improvement projects.
    • Create and maintain technical documentation and procedures.
    • Ensure service tickets are updated and resolved within SLAs.



The Successful Applicant

A successful IT Support Analyst should have:

    • Experience in an IT Support Analyst, Support Engineer or similar role.
    • Strong knowledge of Microsoft 365, Entra ID and Windows environments.
    • Exposure to Intune, Autopilot and endpoint management technologies.
    • Excellent troubleshooting and communication skills.
    • Able to work independently and take ownership of technical issues.



What's on Offer

  • Permanent IT Support Analyst position based in Ashford.
  • Salary dependent on the level of experience.
  • Benefits to be confirmed.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
George Adlington
Quote job ref
JN-102026-7128603
Phone number
+441622604512

Job summary

Job function
Technology
Subsector
IT Support
Sector
Leisure, Travel & Tourism
Where
Ashford
Contract type
Permanent
Consultant name
George Adlington
Consultant phone
+441622604512
Job reference
JN-102026-7128603