Save Job Back to Search Job Description Summary Similar JobsWorking knowledge of Windows 11 and Microsoft 365 applications.Excellent opportunity to develop hands-on first-line IT support skills.About Our ClientThe organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.Job DescriptionProvide first-line IT support to users via phone, email and service desk toolsLog, own and resolve incidents and service requests within agreed SLAsTroubleshoot and diagnose hardware and software issuesEscalate unresolved issues to senior IT colleagues following defined proceduresSupport and maintain a mixed endpoint environment including Windows, iOS, printers and phonesDeploy approved software and hardware and carry out user administration tasksAssist with internal moves, equipment setup and configurationMaintain accurate documentation and update tickets clearlyParticipate in a shift rota as requiredThe Successful ApplicantExperience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environmentWorking knowledge of Windows 11, including basic deployment supportWorking knowledge of Microsoft 365 applications and administrationExperience with Active Directory and Azure/Entra user managementFamiliarity with service desk or ticketing tools (e.g. Jira Service Desk)Experience supporting desktop/laptop hardware and using remote support toolsStrong communication skills and a professional, customer-focused approachOrganised, flexible and able to manage workload in a fast-paced environmentWhat's on OfferCompetitive daily rate between £100 to £130 inside IR35.Temporary role offering flexibility and valuable industry experience.Collaborative and supportive work environment.Apply now to take the next step in your career.ContactAmelia HoggQuote job refJN-042026-7001940Phone number+442072692106Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationCrowboroughContract typeTemporaryConsultant nameAmelia HoggConsultant phone+442072692106Job referenceJN-042026-7001940
