Back to search

IT support manager

London Permanent £60,000 - £70,000 per year View Job Description
We are seeking an experienced IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management.
  • IT Support Manager - premium retail brand
  • Up to £68k per year salary

About Our Client

The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly

Job Description

  • Oversee and manage IT support functions within the organisation.
  • Ensure the smooth operation of all technology systems and infrastructure.
  • Lead a team of IT professionals, providing guidance and support as needed.
  • Develop and implement IT policies and best practices for the organisation.
  • Monitor system performance and troubleshoot issues promptly.
  • Collaborate with other departments to align IT services with business needs.
  • Manage vendor relationships and negotiate contracts for IT services and equipment.
  • Ensure compliance with industry regulations and data protection standards.

The Successful Applicant

  • A successful IT Support Manager should have:
  • Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity.
  • Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint)
  • iOS/iPhone and JAMF device management
  • TCP/IP networking fundamentals
  • Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards.
  • Excellent prioritisation, problem-solving, and communication skills
  • Familiarity with service desk best practices
  • Excellent inter-personal skills
  • Retail tools or point-of sale systems experience is a strong advantage
  • Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL)
  • Familiarity with the FMCG and / or Retail (luxury goods) sector industry is advantageous.

What's on Offer

  • Competitive salary ranging from £60,000 to £70,000.
  • A permanent role with opportunities for career growth.
  • Be part of a forward-thinking team and premium brand within the retail industry
  • Work in a central London location with excellent transport links
  • 5 days in the office / week.



If you are an experienced IT Support Manager looking to advance your career in the retail and luxury goods sector, we encourage you to apply today!

Contact
Dan Jones
Quote job ref
JN-012026-6926904
Phone number
+442072692191

Job summary

Job function
Technology
Subsector
IT Support
Sector
Retail
Location
London
Contract type
Permanent
Consultant name
Dan Jones
Consultant phone
+442072692191
Job reference
JN-012026-6926904