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Marketing Manager

London Permanent View Job Description
We are working with a consumer finance company who are entering an exciting phase of change and transformation as a business. The Marketing Manager role has come about as a result of a promotion internally and will be responsible for defining the customer marketing strategy and looking at how customers are communicated with across various touch points. Role will be based in central London with hybrid working, 3 days in the office.
  • Working for a consumer finance business
  • Responsible for customer marketing strategy and project management

About Our Client

The client are a mission focused consumer finance business who are looking to hire a Customer Marketing Manager into their team in central London. This role will be responsible for developing the customer marketing strategy and porject managing across the wider business.

Job Description

Key responsibilities of the Marketing Manager role:

  1. Leading the end-to-end delivery of customer marketing strategies that support business priorities and improve customer outcomes
  2. Using data insights, segmentation and behavioural science to create personalised customer communications
  3. Developing a customer contact strategy that defines what we communicate, when we communicate and to which customer segments
  4. Building strong relationships with stakeholders across the business, influencing decisions and ensuring the voice of the customer is represented
  5. Leading change initiatives that support business transformation and customer engagement



The Successful Applicant

The successful candidate:

  • Experience developing and delivering customer marketing strategies that drive key business and customer outcomes
  • Proven ability leading complex projects involving multiple stakeholders
  • Excellent written and spoken communication skills
  • Experience developing and delivering customer contact plans across the customer lifecycle
  • Experience using customer insights, behavioural science and data to influence marketing strategies
  • Experience managing a team or mentoring
  • Ability to prepare and managing budgets
  • Track record of communicating strategies and recommendations to multiple audiences including senior stakeholders
  • Ability to manage tight deadlines in a fast-paced environment
  • Demonstrable experience in achieving targets/results, focused on organising and bringing people and resources together to achieve key objectives
  • Experience leading or supporting business change and transformation initiatives, with the ability to adapt
  • Financial services experience not required - consumer services experience would be advantageous

What's on Offer

Competitive

Contact
Rebecca Moore
Quote job ref
JN-082026-7084475
Phone number
+44 20 7269 2146

Job summary

Job function
Marketing & Agency
Subsector
Financial Services
Sector
Financial Services
Where
London
Contract type
Permanent
Consultant name
Rebecca Moore
Consultant phone
+44 20 7269 2146
Job reference
JN-082026-7084475