Nation Account Manager - Homewares

Key Responsibilities

• Customer Engagement:
• Build and maintain strong relationships with existing and targeted new customers through regular communication via phone, email, in-person, and video meetings.
• Strategic Account Management:
• Develop and execute tailored account plans to drive growth, deepen customer partnerships, and increase understanding of customer markets and requirements.
• Sales Planning & Growth:
• Plan and implement strategic sales initiatives aligned with annual financial targets, identifying opportunities for upselling and cross-selling across product ranges.
• Pricing & Commercial Management:
• Manage customer pricing, ensuring margins, profitability, and P&L targets are achieved and maintained.
• Contracts & Negotiation:
• Lead and support contract renewals, negotiate commercial agreements, and close deals to maximize account value and profitability.
• Issue Resolution & Customer Advocacy:
• Proactively manage and resolve customer issues by collaborating with internal teams and acting as the voice of the customer within the business.
• Collaboration & Stakeholder Management:
• Work closely with internal teams including Sales, Factory, and key business stakeholders to ensure seamless customer management and continuous business improvement.
• Team Support & Development:
• Provide guidance and support to junior team members, promoting best practices in account management and professional development.
• Travel & Industry Engagement:
• Travel as required to meet customers, attend trade shows, and visit factories across the group to strengthen relationships and gain operational insight