Operations & Governance Manager

You will oversee day‑to‑day operations and systems across departments in line with our strategic aims; provide governance support, operations management oversight including IT and information management, risk and compliance management including serving as the organisation's Data Protection Lead.You will also act as Board and sub-committee secretariat with responsibility for ensuring that our corporate governance structures are robust and effective, maintaining a watching brief for administrative issues that may have legal or other implications for the organisation.Main Responsibilities

1. Governance: Act as Board and committee secretary, maintaining high‑quality agendas, papers, minutes and action tracking; maintain registers (Trustees, Interests/Conflicts, Gifts & Hospitality, Members as applicable), and oversee annual governance cycles.
2. Operations Management: Manage the day-to-day, back-office operational business processes of the charity, including elements of finance and office and facilities management. Ensure that the charity's operations are efficient, effective and aligned with operational objectives. Embed clear SLAs with third‑party providers (IT managed service, landlords, insurers, etc.) and maintain a simple operations KPI dashboard.
3. Strategic Planning: Work with the Senior Leadership Team and Board of Trustees to implement the charity's operational objectives to support the overarching strategic plan. Monitor and report progress against agreed KPIs/ assurance metrics to the Executive Team and Board.
4. Risk and Compliance Management: Identify and manage compliance & operational risks to the charity, ensuring there are robust risk management processes in place. Maintain the Operational Risk Register with the Senior Leadership Team; coordinate internal financial controls, business continuity and crisis management and serious incident reporting processes.

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