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Operations Manager - Charity

City of London Permanent £39,500 - £42,000 per year View Job Description
This role will manage and deliver core operational functions including HR, governance, IT, finance administration, and office management. It's a hands‑on position at the heart of the organisation, ensuring systems run smoothly while supporting future growth.
  • Lead core operations that directly enable impactful frontline work
  • Shape systems, governance, and culture in a growing mission‑driven charity

About Our Client

Our client is a UK‑based social justice organisation supporting people facing hardship through practical help and wider campaigning. They combine direct support with influencing work to address the structural issues that put people at risk, and they operate with a values‑driven, collaborative culture.

Job Description

  • Provide day‑to‑day delivery and oversight of operational functions across premises management, HR, governance, IT, finance admin, and systems
  • Act as the operational point of contact, troubleshooting issues and coordinating with external HR and IT partners
  • Support strategic planning, risk management, and organisational development
  • Oversee office and facilities management, including compliance, insurance, suppliers, and business continuity
  • Coordinate HR processes including recruitment, onboarding, policies, and wellbeing
  • Lead governance support: Board administration, minutes, regulatory filings, and policy reviews
  • Support finance administration: invoices, payroll, expenses, payment runs, and year‑end processes
  • Oversee IT and data systems, software licences, user access, and GDPR compliance
  • Maintain high quality internal systems, templates, and organisational documentation
  • Contribute to learning, professional development, and continuous improvement of operations

The Successful Applicant

A successful Operations Manager should have:

  • 3+ years' experience in operational leadership, office management, or charity infrastructure roles
  • Strong experience across facilities, HR coordination, governance, IT systems, data protection, finance admin, and office management
  • Skilled in managing external providers (HR, IT, finance)
  • Excellent organisational, communication, and interpersonal skills
  • Able to streamline systems, solve problems proactively, and manage sensitive information
  • High proficiency with Microsoft 365 and digital collaboration tools
  • Values‑driven, with a commitment to equality, inclusion, and anti‑poverty work
  • Experience with charity governance or poverty‑related policy issues (desirable)

What's on Offer

  • Salary up to £42,000
  • 30 days annual leave plus bank holidays
  • Hybrid working (London office + remote)
  • Training and development opportunities
  • Opportunity to shape core operations within a purpose‑led organisation



If you are an experienced Operations Manager looking to make a positive impact in London, we encourage you to apply for this rewarding opportunity in the Not For Profit sector.

Contact
Jess Hines
Quote job ref
JN-012026-6932060
Phone number
+442072692162

Job summary

Job function
Facilities Management
Subsector
Operations Manager
Sector
Not For Profit
Location
City of London
Contract type
Permanent
Consultant name
Jess Hines
Consultant phone
+442072692162
Job reference
JN-012026-6932060