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Outbound Customer Service Executive

Reading Permanent £24,500 - £28,000 per year View Job Description
This is an excellent opportunity for an Outbound Customer Service Executive to join the industrial/manufacturing sector in Reading. The role requires a focus on customer service, managing outbound communications, and ensuring customer satisfaction. Outbound Customer Service Executive
  • Work with a globally admired luxury brand
  • Develop premium customer service expertise

About Our Client

The organisation is a well-established and respected name in the industrial/manufacturing sector. Operating as a medium-sized company, they prioritise efficiency and quality in their services, ensuring customer needs are met with precision.

Job Description

Outbound Customer Service Executive, Reading

  • Manage outbound communications with customers in a professional and courteous manner.
  • Make outgoing phone calls to customers to resolve ongoing issues and complaints
  • Ensure timely follow-up on customer inquiries and requests.
  • Maintain accurate records of customer interactions and case updates.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Provide detailed information about products and services when required.
  • Identify opportunities for improving customer service processes.
  • Meet or exceed performance targets and KPIs.
  • Adhere to company policies and maintain confidentiality at all times.



The Successful Applicant

A successful Outbound Customer Service Executive should have:

  • Previous experience in a customer service or case management role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritise workload effectively.
  • Attention to detail and a commitment to accuracy.
  • Proficiency in using customer relationship management (CRM) software.
  • Problem-solving skills and a proactive approach to challenges.
  • Knowledge of the industrial/manufacturing sector is advantageous.



What's on Offer

  • Competitive salary ranging from £24,500 to £27,000 per annum.
  • Opportunity to work in the industrial/manufacturing sector in Reading.
  • Secure, permanent employment with a reputable organisation.
  • Supportive and professional work environment.



If you are ready to take on this exciting role as an Outbound Customer Service Executive, apply today to join a team where your skills and contributions will be highly valued.

Contact
Mark Norrish
Quote job ref
JN-012026-6932997
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-012026-6932997