Outbound Logistics Lead

The Outbound Logistics Lead plays a key role in efficiently managing shipments/parcels throughout our client's European network. Based in London and working alongside the outbound logistics team, key responsibilities will include:

• Facilitating the movement of domestic, cross-border and international shipments between our clients Distribution Centre(s) and multiple delivery channels.
• Working directly with transportation vendors to ensure timely and efficient deliveries to consumers.
• Working closely with the digital operations team by actively communicating delivery disruptions and sharing delivery performance data.
• Partner with project/digital teams to build testing scenarios for launches into further markets, ensuring effective communication to the business and external partners.
• Set up, maintaining and continuously improving tracking tools to ensure cross functional teams have visibility of parcels in transit and are informed in a timely manner on possible delays.
• Partnering with the global technology teams and participating in further development of systems and tools used to optimise and improve the returns and delivery experience.
• Investigating shortages and damages, submitting claims, following up with carriers and monitoring receipt of refunds.
• In partnership with the London-based finance team you will own and analyse rates and service options from carriers to best support business requirements.
• Leading various forecasting and capacity analysis with the objective of efficiently streamlining the outbound shipping process.