Service Charge Project Manager

The Service Charge Project Manager is a pivotal role which enables our client to meet its ambitions and improve VFM (value for money). The role holder will use their rent and service charge knowledge and expertise to reduce historic service charge deficits and ensure charges to customers are compliant with all regulatory and legal guidelines. * Lead on the successful implementation of the service charge projects

* Liasing with customers and relevant internal stakeholders to deliver on an improved service charge function that the organisation provides

* Preparation for review of the annual service charge budgets ensuring that, in particular, the service charge costs are accurately determined and charged.

* Resolution of customer queries or complaints relating to the service charge function

* Contribute to the preparation of forecasts on service charges in collaboration with the Finance Manager

* Help the organisation improve VFM and reduce annual service charge deficits.

* Contribute to the review and development of rent and service charge setting policies, controls, procedures guides and processes to maintain efficiency.

* To proactively ensure that the systems and databases used for the calculation and charging of service charges are up to date, accurate and contain all the relevant and required information.